Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product provided it is in fully re-saleable condition. Returns should be made within a reasonable time (usually 8 days) and in original, undamaged packaging. No reason is necessary for the return, but notice should be given in writing (an e-mail will suffice) and by returning the goods (at your risk and cost).  This right will have been fulfilled if you return the goods unused and in perfect and re-saleable condition in their original undamaged packaging before the expiry of this period. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount.  We will refund the value of the goods purchased but not postage charges you might incur.  Where an item returned was from a pack of bundled items the items will be refunded at 25% off its normal list price.  Nienhuis deduct a 10% restocking fee for all returns in perfect re-saleable condition.

Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty:

  • Goods made to your specification
  • PDF files as these cannot be returned
  • Goods ordered especially for you from a third party supplier.

 

If you find a damaged item please inspect the packaging to determine whether it was damaged in transit. If this is the case please e-mail or call us within 48 hours, it is important that you keep the packaging in which we sent it to you, and it is helpful if you can send us a photograph of the damage to the item and the packaging. If a product is faulty rather than damaged please notify us within 8 days preferably with a picture showing the fault.

Please could you include the notes below with your item so we can deal with the issue promptly when we receive your return:

  • Order Number:
  • Contact Name:
  • The code number of the item – please see packing list / invoice for this information:

 

Please pack all items carefully and do not mark their original boxes. Please ensure items are returned in their original undamaged packaging so they can be resold, we reserve the right to discount your refund if we have to resell on the outlet page if items and their packaging are not returned in perfect re-saleable condition. We would not normally accept returns of products notified to us after 8 days of delivery.

If your return brings your order total below the threshold for free or discounted delivery, you will be charged the full delivery cost for the remaining items.