On receipt of your order and payment you will be informed of the approximate delivery date. This is mainly due to the majority of our items being made to order by ourselves and not pre-stocked. Nienhuis products are ordered twice a month on the 15th and the 30th and are sent to us direct from Holland usually within seven days. Items may be delayed if Nienhuis are out of stock, if they are you will be informed of the approximate delivery date immediately and have the option to cancel your order. We do open and check the majority of items from Nienhuis before we posting them on.
Taking into account the information above we normally despatch orders within 6 working days. For most deliveries we use a standard 48 hour delivery service to the UK. We aim therefore to deliver within 10 days to the UK. We do deliver outside the European Union but please contact us for delivery options and pricing information. Please inform us immediately of any damage to your parcel or any missing items, if we are not notified promptly we may not be able to rectify the matter. If you want to delay delivery we will charge you a storage charge related to the size of your order, please check with us before placing an order if delivery cannot be made immediately.
All orders over £350.00 (excluding delivery) are eligible for Free Standard Delivery within Mainland UK unless these items are from any furniture range. We will contact you on receipt of your order to discuss the cost of delivery of furniture items.
Our delivery service is with Royal Mail for lighter orders and established courier firms for larger orders. For courier orders, we can provide a tracking reference for you to manage the delivery. If your delivery address is within an 80 mile radius of Lymington we may be able to personally deliver your order if it is over £350.00.
We only despatch items once we have received cleared payment.